May 22,2022,KUALA LUMPUR – All 17 Volkswagen Passenger Cars Malaysia (VPCM) authorised dealerships and One service partner in the country are now either 3S or 4S centres. This is part of the Company’s Volkswagen Cares initiatives to enhance ownership experience for customers.
14 of the dealerships are 4S centres (sales, service, spare parts, and body and paint services), whereas three are 3S centres (sales, service, and spare parts), and one is a 2S centre (service and spare parts). All dealer groups are equipped with the expertise and facilities to handle body and paint services.
VPCM is continuously working with its dealer partners to enhance customer satisfaction by providing professional, attentive, and top-level services.
Erik Winter, Managing Director of VPCM, believes that a smooth and memorable ownership experience is important, “Customer service makes all the difference because it elevates the ownership experience. Now with a strong network of 3S and 4S centres, we are providing convenience for Volkswagen owners from around the country. We are also practising transparency with our customer satisfaction because ratings and reviews are available on the Car.Advisor website, and this pushes us and our dealer partners to continue improving our offerings too.”