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April 05,2022,Kuala Lumpur- Cycle & Carriage Johor Bahru emerged as Mercedes-Benz Malaysia Dealer of the Year 2021 Award for its’ outstanding excellence performance across all categories in sales, customer services, and financial services .
Mercedes-Benz Malaysia presented a total of seven awards – Best in Financial Services, Best in Business Excellence, Best in Customer Services, Best in Sales, Best in Customer Satisfaction Index (CSI) 5 Star Rater, Most Improved Dealer, and the most coveted award – The Dealer of the Year 2021.
Cycle and Carriage Johor Bahru–Dealer of the Year 2021 Award
Hap Seng Star Kuala Lumpur-The Most Improved Dealer .
Sagree Sardien – President & CEO, Mercedes-Benz Malaysia, Wilson Wong – Dealer Principal, Hap Seng Star (Kuala Lumpur), Voon Jong Wen – Sales Manager, Hap Seng Star (Kuala Lumpur), JC Yap – General Manager, Network Development SEA II, Mercedes-Benz Malaysia
Asbenz Motors- Best in Sales.
Sagree Sardien – President & CEO, Mercedes-Benz Malaysia, Goh Chuan Kiong – Managing Director, Asbenz Motors, Elvin Poo – Assistant Sales Manager, Asbenz Motors, Emily Lek – General Manager, Mercedes-Benz Cars Sales, Mercedes-Benz Malaysia
BR Jaya – Best in Customer Services
Er Chin Chou – Senior Manager, After Sales, BR Jaya, Chee Eng Keang – General Manager, Customer Services SEA II, Mercedes-Benz Malaysia, Darren Lau – Dealer Principal, Hap Seng Star (Melaka), Seo Thoong Huern – Sales Manager, Hap Seng Star (Melaka), Rudy Chew – General Manager,Parts Sales & Marketing, Mercedes-Benz Malaysia
Hap Seng Star Melaka-The 5-star rated Best in Customer Satisfaction Index (CSI)
Chee Eng Keang – General Manager, Customer Services SEA II, Mercedes-Benz Malaysia, Darren Lau – Dealer Principal, Hap Seng Star (Melaka), Seo Thoong Huern – Sales Manager, Hap Seng Star (Melaka), JC Yap – General Manager, Network Development SEA II, Mercedes-Benz Malaysia
Cycle & Carriage Glenmarie– Best in Business Excellence
Rene Neumann – Vice President and CFO, Mercedes- Benz Malaysia, Yeap Cheng Wooi – Dealer Principal, Cycle & Carriage (Glenmarie), Lee Yew Cheong – After Sales Manager, Cycle & Carriage (Glenmarie), JC Yap – General Manager, Network Development SEA II, Mercedes-Benz Malaysia
Hap Seng Star Kinrara– Best in Financial Services.
Anamika Talwar – Managing Director, Mercedes-Benz Services Malaysia, Jonathan Loke – Sales Manager, Hap Seng Star (Kinrara), Choy Wei Chieh – Dealer Principal, Hap Seng Star (Kinrara), Paul Wong – Head of Sales & Marketing, Mercedes-Benz Services Malaysia
Ms Sagree Sardien, President and CEO of Mercedes-Benz Malaysia said, “Automotive excellence goes beyond just producing the world’s most desirable vehicles. For us at Mercedes-Benz, it also encompasses delivering a luxurious customer journey and experience. We thank our dealer partners for their continued dedication and commitment towards elevating the brand’s presence and our customers experience in Malaysia this past year. Together, we look forward to accelerating our retail customer experience to the next level.”
Mr Thomas Tok, CEO of Cycle & Carriage Bintang Berhad said, “Cycle & Carriage has always been committed to delivering Exceptional Journeys to our customers and we are extremely proud of Cycle & Carriage Johor Bahru for being recognised as the Mercedes-Benz Malaysia Dealer of the Year 2021. This is a testament of our continuous commitment in providing the best-in-class retail and after-sales experience to all Mercedes-Benz owners and fans across all our 11 locations.”
Mercedes-Benz Malaysia has the largest network in the premium vehicle segment with 31 authorised dealerships nationwide to provide the best customer experience, while delivering the best products throughout a customer’s journey.
