November 19, 2020, New York – Mazda, Buick and Honda are among the brands that performed better in the latest Annual Auto Reliability Survey from Consumer Reports.
Consumer Reports is a nonprofit membership organisation that works with consumers to create a fairer, safer and healthier world, with 80 years of history.
The 2020 Auto Reliability Surveys, which rank among the largest surveys of their kind in the United States, are based on data collected from Consumer Reports members about their experiences with more than 300,000 vehicles. The survey findings were announced at an online news conference before the Detroit-based Automotive Press Association.
Owners reported everything from transmission needing replacement after as little as 5,000 miles to display screens that required hardware replacement and even paint that was marred by embedded human hair.
“A car might be great to drive and have all the features you want, but all that won’t matter to you much if you have to keep going back to the dealer for repairs. We use extensive feedback from owners to help you avoid hassles by choosing a reliable car,” said Consumer Reports senior director of auto testing Jake Fisher in a statement.
For the first time ever, the Japanese brand Mazda ranks at the top of Consumer Reports’ reliability list. That top spot has always been dominated by its larger competitor Toyota and Lexus. The key to Mazda’s success is that it redesigns models conservatively and has avoided introducing risky new powertrains and infotainment systems. The entire lineup benefits from many shared platforms and components, with only modest changes during redesigns.
Meanwhile, Toyota and Lexus continued their long record of building some of the industries’ most reliable vehicles, by coming in second and third respectively. The Rav4 SUV rated average, with some minor transmission problems and other issues. On the other hand, Lexus’ rating was marred by the premium LS sedan’s much-below-average reliability. All other Lexus models have outstanding reliability.
At the other end of the list, sits Tesla from the second last spot amongst all 26 ranked brands. It was pulled lower by the newly-introduced Model Y SUV, which has well below average reliability.
The Model Y had some build quality issues with body hardware and paint. Many owners reported misaligned body panels that had to be fixed and mismatched paint. One owner even reported that dust, debris and human hair was stuck in the paint.