October 21, 2020, Kuala Lumpur – Volkswagen Passenger Cars Malaysia Sdn Bhd, the official distributor of Volkswagen vehicles in Malaysia, has introduced the Online Service Booking and Service Cam services to its customers.
Customers are able to book their service appointments from the comfort of their home with Online Service Booking, which is available on desktop and mobile. Customers only need to input their preferred dealership, date and time, as well as key in their vehicle details, then an aftersales advisor will be in touch to confirm the appointment booking.
As for the Service Cam, it allows owners to make informed decisions without having to physically to be at the service centre. Their respective service advisors will share a detailed walkthrough video of the vehicle along with recommendation on parts replacement, if required. This service only highlights parts that are not covered within the scheduled service maintenance, after which the customer can review these parts to decide whether to accept or decline the job.
All Volkswagen dealerships had reinforced the strict precautionary guidelines set by the Malaysian Government to ensure the safety and peace of mind of Volkswagen customers. These stringent hygiene processes are part of the Volkswagen #Safehands initiative – and now the move to digitalise aftersales work to provide more assurance to customers to ‘return’ to Volkswagen dealerships in the ‘new normal’, especially those who may not feel comfortable waiting at the service centre or being out of their homes.
The Service Cam feature further complements #Safehands contactless initiatives as the customer only needs to drop off their key and confirm vehicle acceptance and undergo 5-star service check digitally. If any additional repair work is needed, a video link will be sent to the customer, together with an e-quotation, so the customer can decide. Finally, once the vehicle is ready, any explanation of the invoice followed by vehicle handover will be done via Service Cam. The customer will be able to make an electronic payment and collect their vehicle.
Additionally, Volkswagen owners can also take advantage of the current aftersales promotions, which include the Repair Packages for vehicles older than five years.
The Repair Package offers owners of up to RM 1,394 savings on shock absorbers and up to RM 992 savings on brakes. Available packages are for front absorbers, rear absorbers, front and rear brake and discs.
For added assurance, not only are the main parts changed, but other relevant component parts such as nuts and bolts, will be replaced to ensure better performance and safety as per the manufacturer repair process.
Other benefits include a 2-year warranty for peace-of-mind that only genuine parts are used.
Additionally, Volkswagen owners are urged to take advantage of current aftersales promotions, which include Repair Packages for vehicles older than five years. The Repair Package offers owners up to RM1,394 savings on shock absorbers and up to RM992 savings on brakes. Available packages are for front absorbers, rear absorbers, front and rear brake and discs. For added assurance, not only are the main parts changed, but other relevant component parts such as nuts and bolts, are replaced to ensure better performance and safety as per the manufacturer repair process. Other benefits include a 2-year warranty for peace of mind that only genuine parts are used.