July 21, 2020, Kuala Lumpur – Sime Darby Auto Connexion, the sold distributor for Ford vehicles in Malaysia, has expanded its digitalisation with the real-time vehicle service appointments with its online booking through its Ford Malaysia’s website.
It is an online booking tool that is capable of managing and confirming service appointments. Currently,there are seven authorised Ford Service Centres throughout Malaysia that has the services, namely the Ford Ara Damansara, Ford Petaling Jaya 2, Ford Juru, Ford Butterworth, Ford Kuching, Ford Kota Kinabalu and Ford Tawau.
“The expansion of the implementation for the real-time e-Service appointment booking will enable customers to immediately know the available vehicle service time slots at their chosen dealership. Delivering this added convenience is yet another demonstration of our commitment to provide a more seamless and digitised experience for our customers,” said its managing director Syed Ahmad Muzri Syed Faiz in a statement.
Syed Ahmad Muzri mentioned that the company is looking to fully establish this service throughout its 40 dealerships nationwide, in a few months time.
Customers just need to visit www.sdacford.com.my and click the ‘Book a Service’ tab, where they would then need to select their vehicle model, choose the state in which they are located in, and select their preferred service centre from a drop-down list.
The available data and time slots will then be shown, and customers can schedule a service appointment up to one month in advance.
Customers will then be asked to fill in their details such as name, contact number and vehicle registration number. Once completed, a confirmation email of the appointment will be sent.
In addition to booking a service appointment online, customers can also schedule their service appointments by calling an authorised Ford Service Centre directly.
To book the real-time e-Service appointment booking for your Ford vehicle, visit www.sdacford.com.my/book-a-service-form.
View the video below to find out more.