April 16, 2020, Kuala Lumpur – TC Euro Cars (TCEC), the sole franchise holder of Renault vehicles in Malaysia, has introduced the Renault Relax campaign for additional savings through these challenging times during and after the movement control order (MCO).
The campaign offers savings to Renault customers on tyres and batteries. The Renault tyre deal is valid for Captur and Fluence owners. Customer who make a ‘lock-in’ fee of RM100 from April 15 to May 15, 2020, will be able to secure the promotional price of RM345 per tyre for 25 percent savings.
Customers can easily lock-in on this tyre offer from the comfort of their homes by booking and making payment online via the Renault E-Store at www.renault.com.my. Redemption for the deal can be made anytime from May 15 to August 31, 2020.
The lock-in fee will be deducted from the total invoice at the point of redemption. The promotion applies only to ContiEco Contact 5 205/55R17 tyres. Limited stocks are available on first come, first serve basis.
Additionally, during the campaign period from May 15 to August 31, 2020, all Renault customers will receive free tyre balancing for two tyres and above.
During this MCO period, it is common for vehicle batteries to drain as customers may not be driving their vehicles around as much. Therefore, Renault customers are advised to periodically start their engines to reduce the chance of this happening.
For customers who may still need to change their vehicle batteries, the company is offering a 10 percent discount. The battery deal applies to Atlas BX batteries purchased until June 30, 2020.
The Rencare team will also continue to support customers who need emergency assistance during the MCO. The team is contactable at 1800-88-8663, 24 hours, 7 days.
To offer more peace of mind and convenience for all Renault customers who had to defer their vehicle servicing due to the MCO. TCEC has also announced several key actions.
The company added additional time for service until May 28, 2020, for all vehicles that were due for periodic servicing between March 18, to April 28 April 2020. All service appointments will have a 30-day extension to catch-up on their service intervals.
At the same time, there is a 30-day extension until May 28, 2020, for all warranties that expire during the MCO period.
TCEC also extended the operation hours for all Renault service centres as follows: –
Renault Petaling Jaya Service Centre
- Monday – Friday: 7:30am – 9pm
- Saturday: 8:30am – 7pm
- Sunday: 10am – 7pm
Other authorised Renault Service Centres
- Monday – Friday: 8:30am – 8pm
- Saturday: 8:30am – 5pm
Please take note that the operating hours may vary by location. A full list of authorised Renault service centres can be found at https://www.renault.com.my/showroom-service-centres.
For added convenience, customers can request for door-to-door delivery within Klang Valley, within a radius of 30km from the service centre. This delivery service previously available only to new and subscription customers, is now being offered free-of-charge for pick-up and return of serviced vehicles, during the MCO and post MCO period.
Customers can now also schedule their service appointments online by registering for a Renault E-Store account via www.renault.com.my. Customers who wish to book a service appointment can do so via the Renault E-Store concierge service feature or call 1800-18-8663 (Monday to Sunday, 8am to 8pm).